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Delivery and Returns
PLEASE NOTE WE DO NOT SHIP INTERNATIONALLY
So You Boutique Limited - Returns & Exchange Policy
We are happy to offer refunds for online purchases but please ensure that all original labels remain intact.
Please note : exchange or credit notes only for purchases within store.
Please contact SoYou (01525 373235) for return authorisation before being returning item. If you are unhappy with your order or the item is damaged/faulty then it must be posted back to us within 14 days of date received.
If you prefer to exchange for an alternative outfit/dress then once again notify us.
On receipt of the returned item we will deliver your alternative option. The exchange process will need to be exercised by either phone or email. Exchanges will take up to 14 days. If we are unable to exchange an item then we will offer a refund.
Please ensure the item is appropriately packed to ensure no damage occurs in transit.
All returns should be posted to:
So You Boutique, 28A Market Square, Leighton Buzzard, Bedfordshire LU7 1HE.
tel : 01525 373235 or email:firstname.lastname@example.org
Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
If a return is refused we will send the items back to you, however this will be at your own cost.
Refunds will be processed within 30 days of being notified of the return. Exchanges will take up to fourteen days.
If an item is delivered to you damaged or faulty we will refund the item, delivery to you and the return postage. We would ask that all faulty returns are sent by recorded post and that you email us a copy of your receipt for reimbursement.
If an item is not received by us, and you do not have proof of postage then we reserve the right to make you responsible for the original order value.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give consumers the right to cancel contracts concluded at a distance at any time in the cancellation period (14 days after the day on which the goods come into the physical possession of the consumer) without incurring any liability (Sections 29 - 30). Section 35 provides that the consumer must send off the goods, or hand them over, without undue delay and in any event not later than 14 days after the day on which the consumer informs the trader of his/her decision to return the goods.
Restricting the consumer's right to exercise his/her statutory 14 day cancellation right - by stating that if the returned goods are delivered at the merchant's office on a Saturday, the customer is liable for them being misplaced/getting lost - is contrary to the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR).
Unfortunately we are currently unable to post internationally although we hope to post worldwide shortly – keep checking so you don’t miss any of our great styles or accessories!